Privacy Policy

Responsibility and contact

CLEANGO CM, a single-member SARL established in Yaoundé, Cameroon, is responsible for the information described here. Our registration and business contact details appear below. Contact cleangocm@gmail.com about this policy or your personal information.

Accounts and phone authentication

We use your name, phone number, account identifiers and any email or profile information you provide to create and secure your account, contact you and provide support. Phone verification uses Google: phone numbers are sent to and stored by Google to prevent spam and abuse across its services. The verification screen explains this before you request a code. Authentication is not consent to marketing.

Pickup addresses and location

We use your Home, Office or other saved addresses, landmarks and confirmed coordinates to assess coverage and arrange collection. Device location requires your permission. If you decline or GPS is unavailable, you can select your pickup point on the map. Editing address text does not move the confirmed point; move the pin to change the location.

Pickup information is available to you and authorized staff who need it for the service. An approved Collector may access a location only while authorized for that assignment. Customers can view tracking provided for their own collection; Collector tracking is not public.

Google Maps

Maps and address search send the displayed area, search terms and relevant coordinates to Google. Do not enter names, phone numbers or private account information in map searches. Use is subject to the Google terms and privacy policy below.

Google address suggestions are temporary guidance, separate from information you independently provide. They are cleared when the relevant screen closes or is backgrounded and after five minutes without new results. They are not copied into permanent addresses or collection history. CLEANGO saves your independently entered details and confirmed device or manually placed pickup point. No custom offline Google-content cache is created.

An authorized Collector can choose to open Google Maps navigation to a confirmed pickup point. The link contains coordinates, not customer names or account details. External route optimization and provider-based arrival estimates are disabled.

Google Maps terms

Google Privacy Policy

Subscriptions, payments and collections

We keep your plan, service zone, calendar, collection status, payment references, amounts, verification status and receipts to deliver services, reconcile payments and handle disputes. Information is shared with a payment provider only when that method is available and you choose it. Never send payment passwords or verification codes to support. Where used, recycling records, supporting photos and promotional credits are associated with your account.

Collector and business verification

Collector applications include contact information, identity documents, photographs, vehicle and insurance documents, driving qualifications where required, and applicable business documents. Authorized reviewers use these to assess eligibility, request corrections, record decisions and manage suspension or reinstatement. Documents are private, not public profiles. Business enquiries and partnership applications use the submitted information and documents for review and follow-up.

Communications and permissions

Support messages, attached photos, reports and necessary communication records help us answer requests, coordinate service and investigate abuse. Internet calls use a provider for connection and, where necessary, audio relay; CLEANGO does not record calls. Photo and location access is requested for the feature you choose.

Notification tokens and device information support service updates and reliability. You can disable push notifications in device settings; essential information remains in the app. Collector location sharing operates during an active route and may continue when the app is minimized with a visible Android notification. It stops when the active route ends, the Collector goes off duty or signs out.

Recipients and international processing

Recipients are authorized CLEANGO staff, assigned approved Collectors and providers needed for hosting, account security, maps, messaging, communications and available payment methods. Disclosure may also be required by law or for a legal claim. We do not sell personal information.

Some providers process information outside Cameroon, including in Europe and the United States. Locations and practices depend on the service used. Contact us about recipients and the applicable transfer arrangements for your data.

Retention and security

Account and address information is kept while needed for the service. Collection, payment and verification records may be retained longer for accounting, legal obligations, safety or a specific dispute. Support and security records are retained while needed for those purposes. Temporary map suggestions follow the shorter limits above. Ask us about retention applicable to your record.

Removing an address prevents its use for new bookings without erasing collection history. Access controls restrict accounts, private documents and operational information. No service can guarantee absolute security.

Your choices, rights and deletion

You can correct supported profile fields, manage addresses and permissions, and request access, correction, deletion, restriction, objection or portability where applicable. You may withdraw optional consent without affecting earlier lawful processing. You may ask about automated decisions, request review, give instructions for your data after death or complain to the competent data-protection authority.

Contact cleangocm@gmail.com or use Profile > Delete account or the official page below. We verify ownership before acting. A request is not immediate deletion: we review the account and explain any information that must be retained and why. Required information may be necessary to provide the associated service.

Request account deletion

Website storage

The website uses necessary storage for security, account sessions where used, language, appearance and acknowledgement of the storage notice. Optional analytics and advertising trackers are disabled. Reopen the notice through Cookie preferences in the footer. Browser settings can remove preferences; blocking essential storage may prevent account features from working.

Children and updates

Customer accounts and collection contracts are intended for adults. We do not knowingly invite children to create accounts. We update this notice when practices or requirements change; the document date identifies the current text.